About our Patients
This section covers:
- New registrations, for patients wanting to register with St Andrew's Medical Centre
- Medical records, how to access your records
- Contact changes, for patients wanting to advise name, contact number or address changes
- Patient consent to SAMC to leave a message for a patient to 'call us back' on an answer phone, or with a named individual.
- End of life, helpful advice
Click on the tabs above.
End of Life
No one much likes to think, or even talk about death, but realistically it's sometimes good to look ahead.
If you have a strong preference on where, if possible, you would choose to die, or if you have decided that you do not wish cardiopulmonary resuscitation to be attempted, or you have other ‘living will’ issues, it is very helpful for these decisions to be recorded on your notes.
Do speak to your doctor if you would like any advanced wishes and directives to be recorded so that we can try to manage your care in line with your wishes.
To find out what needs to be done in the event of a death click here.
Call us back consent
From time to time StAMC may need to contact you by phone. If we are unable to speak to you we cannot simply leave a message on an answer phone or with anyone else, unless we have prior written consent from you to do so.
You can download and complete a consent form here.
Your medical records are held confidentially by SAMC. Under certain circumstances you, and others authorised by you, may have access to these records.
The types of access are explained below.
1. Online Access
We offer an online service that enables you to book or cancel appointments, order repeat prescriptions and change some of your personal details. This service also allows you to view a basic summary of your GP medical record; it includes information relating to current medication, allergies and adverse reactions.
This service is available to all patients.
For full details and to access this service: download form 23. Existing Patient - Online Services Application & Consents to additional SAMC services.
You can also request to see additional information from your record online - this is called the detailed medical record. Click here for further information.
This service is available to all patients over 16 years of age; the level of access to your medical record is determined by the practice.
For full details and to access this service: download form 28 Existing Patients - Online Services Application to Detailed Medical Records.
Already registered and have an ID and password?
Click the icon below for access then click SIGN IN.
There are circumstances where we can share information from your medical records with other medical professionals and third parties but only with your written permission:
2. Subject Access Request (SAR)
Enables you or another person (with your written permission e.g. insurance company or a solicitor) to be given access to your records. A request to view or to have a print out of either your computerised or full paper records is referred to as a Subject Access request.
To access this service: To use this service download form 19 SAR and guide 19A SAR or ask at reception. This may take 40 working days to complete. It is a chargeable service.
Enables other medical professionals such as A&E hospitals, NHS 111 and the ambulance service who are directly involved in your care, to see the medicines you are taking, your allergies and any bad reactions you may have to certain medicines. It is advisable that you have an SCR to provide key information about your care however you may choose to opt out.
To access this service: at the time that you registered as a patient at SAMC, you were offered the chance to ‘opt out’ or not. You can check your status by contacting Reception.
3.1 Enhanced Care Record (ECR) you may choose to have additional information included in your SCR, such as your illnesses and health problems, operations and vaccinations, how you would like to be treated, what support you might need and who should be contacted for more information about you.
To access this service: you will need to provide written consent for this if it is recommended for you after discussion with your GP.
About our Patients - new registrations
If you live in the practice catchment area (click 'practice area' on the header banner menu to check) and wish to register as a patient here, please take the following steps:
Click here to download a New Patient Registration form for each person in your family that you want to register.
To register any child under 15 years of age download a New Patient Registration - under 15 form
Take the completed form(s) to Reception and, wherever possible for each person being registered, bring with you the following:
- A completed New Patient Registration form
- 2 forms of identification
- photographic (passport or driving licence). If you don't have photographic identification we will accept a Birth or Marriage Certificate
- NHS Medical Card
We will not be able to register you until these formalities have been completed.
The NHS has produced a number of special help leaflets and general information for those who fall under one of the patient groups below. Please download the leaflet* and also bring it with the other documents above, when you register with us.
- *How to register as a homeless patient
- *How to register as an asylum seeker or refugee
- *How to register as a member of the gypsy, traveller and Roma communities
You can also find more help and information on the NHS Choices website.
- How to register as a former armed forces member
- How to register as a temporary resident