For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Book a Routine Appointment

Ways to book

To book a nurse appointment or blood test
Call us on 01892 515455 for an appointment and you will be booked to speak to the most suitable clinician. 

Please don’t be offended if you are asked what the problem is when you ring to book an appointment. This is called Care Navigation and it’s about helping you get to the service you need! Find out more about Care Navigation 

To book any other appointment 
If you have a health-related concern or query, please visit Anima via this link. This will direct you to complete a quick and simple online form that uses jargon free multiple-choice questions designed to help us make an initial high-level assessment of your needs.  

Your responses will be reviewed and processed using the same triaging system used over the phone by our care navigators. We will aim to respond to most Anima enquiries / requests within 24 hours, though less urgent requests may take longer.  

Please be aware that your appointment will not always be with a doctor and may be with an alternative clinician such as a Paramedic, Advance Nurse Practitioner, Physio and so on. 

Appointments needed for medication may be added to the telephone list of one of the clinical pharmacists or pharmacy technician.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

If you are too ill to attend the surgery, a Doctor will visit you at home at their discretion.

  • Home visits are not for common symptoms where patients are well enough to travel
  • Home visits are for the truly bed bound patient 
  • Please phone between 8.30am to 10.00am whenever possible, to enable Doctors to plan their day
  • If the visit is urgent ensure that the receptionist is aware of this
  • Home visits are normally undertaken at anytime between midday and 2.00pm
  • You should not expect the doctor to arrive immediately following the end of morning surgery
  • The doctor will normally telephone prior to the visit to see if your concerns can be resolved without a visit

Appointments With Other Professional Services

Social Prescribing Service

A member of the SAMC team is dedicated to supporting isolated, lonely patients, to improve health and wellbeing, by bringing people together to help and support each other. 

3 core areas: 

  • Supporting carers in their caring role; enabling people to provide unpaid support to a family member or friend who could not manage without help
  • ​Supporting older people, by bringing people together and facilitating and developing volunteering to provide practical support, information and advice, leisure, learning, health, wellbeing and social activities
  • Supporting disadvantaged, marginalised or vulnerable people to improve their health and wellbeing by unleashing their potential to contribute to society and give to others.

Further information about Social Prescribing can be found on the Involve website

Older People Support

If you are aged 50 years and over and living in the West Kent Area, we can signpost you to Age Well who work with a variety of community organisations to ensure you receive the appropriate support depending on your personal circumstances. 

Further information is available on the Age Well Kent website

Carer Support 

If you provide unpaid support to a family member or friend whatever age you are, and you need help or advice, we can signpost you to Carers First who can offer you support.

Mental Health Support

If you need access to talking therapy services, we can signpost you to a service provided by We Are With You in Kent, the lead provider in West Kent. They offer a variety of individual treatment services including, face-to-face, telephone and online, as well as groups and workshops.

Further information is available on the We Are With You website

Healthier And More Active Support

If you want to improve your health and wellbeing, we can signpost you to One You Kent which runs a number of programmes: smoke free, weight loss, health checks, 1 to 1 lifestyle support, walking and exercise.

Domestic Abuse Support

If you are experiencing domestic abuse we can signpost you to DAVSS, a West Kent charity supporting anyone who needs help regardless of age, gender, race, religion, culture, sexuality, social status or geographical location.

Citizens Advice Support

If you need some help and advice we can signpost you to the weekly Citizens Advice Bureau clinics here at SAMC on Thursdays, from 2pm to 5 pm. Or to to arrange an appointment at other times, phone 03448 487978 or email

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01892 515455.

Out of Hours

Improved Access Opening Times

You can now see or speak to a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
  • Saturdays and Sundays/Bank Holidays

These appointments offered could be:

  • At your registered practice
  • At another local GP practices
  • At another local NHS service - such as a General Practice Hub

What type of appointments will be available?
Evening appointments between 6.30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments. 

On Saturdays, a clinical professional will be available between 8.00am to 12.00pm at a practice in your local area (times may vary).

Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 
In order to book these appointments, you contact your surgery via the online request through Anima.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 if:

  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy