How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments with Clinicians

Phone Your Doctor Or Nurse

You may consult with the doctors and nurses by telephone.

Call us for a same day appointment and you will be booked to speak to the most suitable clinician. 
Please be aware that your appointment will not always be with a doctor and may be with an alternative clinician such as a Paramedic, Advance Nurse Practitioner, Physio and so on. 

Calls regarding medication can be added to the telephone list of one of the clinical pharmacists or pharmacy technician.

 

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